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Please review the policies of our medical clinic. At Duffus Health Centre, we adhere by these policies at all times. Please feel free to contact us should you have any questions.

Length of Appointment
Most appointments are booked to fill a fifteen minute time slot. Some appointments like pediatric checkups or immunizations will require a longer appointment time.

Reason for Appointment
Our administrative team will ask you about the reason for your visit when you book your appointment. This will ensure you are booked for an appropriate time slot.

Missed Appointments & Cancellations
If you are unable to make your appointment, we ask that you please give us at least 24 hours advanced notice, so other patients have the opportunity to take your time slot. We have a cancellation line that can be accessed 24/7. We understand that circumstances arise where you may be unable to give us notice. In these cases, please check with our administrative staff to see if a missed appointment fee will be charged.

Prescription Refills
If you are a patient on long-term medication, your doctor will require you to visit the office periodically to monitor the effect of the medication. Please remember to refill your prescriptions with enough medicine to get your through until your next appointment. There are certain medications that cannot be refilled without first seeing your doctor.

Our doctors do not call in prescriptions. If your medication has run out, and there has not been an appointment booked with your family physician, the walk-in clinic can be used to refill everything except narcotics. Refills at the walk-in are given in a 30-day supply and require that you book a follow up appointment with your own family physician. If you are unable to access our walk-in, your family physician, if requested, may provide a written prescription with a 30-day supply, also requiring you to book a follow up appointment, for a fee of $10, due upon pickup of your prescription.

Test Results
If a doctor wishes to speak to you about your test results, a member of our staff will contact you to book an appointment. Test results are not given out over the phone. Please remember that our administrative staff is not qualified to discuss your results with you.

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