FREQUENTLY ASKED QUESTIONS

Have a question for us? On this page, we’ve compiled a list of questions that we are asked on a regular basis. Browse our list to see if we can answer the question for you. If you have any additional questions not on this list, please do not hesitate to contact us. Our office staff can assist you.

Why does the office staff ask about the reason for my visit every time I book an appointment?
Our administrative team is required to ask this question, so that we can be sure your doctor is adequately prepared for your visit. It ensures you are booked at the appropriate time and for the correct appointment length. If you would rather not share the reason for your visit with the office staff, please tell them it is personal. However, if you do so, you will only be booked for a standard 15 minute appointment.

If multiple members of my family need to visit the doctor, do I need to book more than one appointment?
Our appointment time slots are designed to allot time for only one patient at a time. Please book a separate appointment for each individual who needs to see a doctor.

Is my medical information and history confidential?
None of your medical information will be shared with others unless you have given your prior written consent. Doctors are also not permitted to discuss the medical information of your family members.

Will your office let me know about any specialist or medical testing appointments?
If we have referred you to a specialist, our staff will notify you when the referred office confirms a date for your appointment. There are some specialists who contact the patient directly. Our office staff is trained to leave a message asking you to call us for the appointment details. We will not leave the details on an answering machine or with family unless asked to do so by you.

Do I need to book more than one appointment if I have multiple reasons for seeing the doctor?
To best maintain your health, we recommend seeing a doctor as your medical concerns arise instead of waiting. Our appointment times are designed to address only one health concern at a time. Our office staff is not able to book extra time to cover several medical issues and you are not permitted to have more than one appointment in a day. The doctor will address the most important issues first and may recommend that you schedule a second appointment to discuss the other issues.

How will I get my test results?
All patients are welcome to schedule an appointment to discuss your test results with a doctor. If results are abnormal or require additional action, you will receive a phone call from our office. If test results are normal, patients will not be notified.

How should I manage my prescription refills?
Health insurance will not cover the cost of prescription refills if you have not seen a doctor. There is a charge for these refills. In order to avoid these charges, we recommend you schedule an appointment with a doctor about 1 or 2 weeks before your prescription runs out. Your doctor will also want to see you to monitor the effects of the prescription.